Enquiries and quoting
First response, and an explanation of what a published price does and does not cover before anything is committed.
Process, Not Pedigree
There is no gallery of headshots here. Work moves between whoever is covering the queue that week, and pinning one name to it would misrepresent who did it.
Replies come from whoever is handling the queue, signed with their own name. If a question needs someone else, you are told it has been passed on.
- No individual accreditation, award or professional membership is claimed here.
- Where a licence genuinely applies, it belongs on the page about that work — with its number.
- Figures are verified before publication, or marked unconfirmed.
How the work is divided
Four functions. Which person is on which one changes week to week.
Operations
Scheduling, operator coordination and the day-to-day running of a confirmed booking.
Editorial
The pages you are reading, and the corrections that follow when something on them turns out to be wrong.
Aftercare
Changes, cancellations and complaints once a booking is confirmed. The part nobody advertises and everybody eventually needs.
What gets checked
Every figure on this site goes through this before it appears.
Claims we do not make
No awards. No industry rankings. No years-of-experience figures. No professional memberships. Not because none could ever exist, but because none of them can currently be evidenced with a link, and a site that publishes unverifiable credentials has no standing to tell you which operator to trust.
If that changes, it appears here with the certificate number or the citation attached, not as a claim.
What to expect from a reply
A name at the bottom of it, an answer to the question you actually asked, and a clear statement when we do not know. If your question needs an operator to answer it, you are told that rather than given a guess with confidence attached.
The desk, answered
Why are there no staff photos?
Because the work moves between whoever is covering the queue that week. A single name and face on this page would misrepresent who actually did it.
Who will reply to me?
Whoever is handling the queue, signed with their own name. If the question needs someone else, you will be told it has been passed on.
Do you hold industry accreditations?
None are claimed here. Where a licence genuinely applies to work we do, it belongs on the page about that work with its number attached.
How do you verify what you publish?
Every figure is traced to the operator, regulator or government office that issues it. What cannot be confirmed is marked unconfirmed.
Write to the desk
A real person reads it and signs the reply. That is the whole promise, and it is one we can keep.